Customer Service

We hope you enjoy the Mouldshop experience but if you do have any issues we're here to help

Our Customer Service team are always on hand to offer professional assistance, contact us to

  • Request a quote
  • Query an existing order
  • For technical assistance
  • General questions and queries

 

Contact Us

Delivery Information

Your Account

How to Order

Returns Information

About Us

Testimonials

Terms & Conditions

 

Frequently Asked Questions 

How much will I be charged for delivery?

How do I return an item?

How do I track my order?

 

 

 

 



 

Accept cookies from this site

This website uses cookies to track your behavior and to improve your experience on the site

You can always delete saved cookies by visiting the advanced settings of your browser

\List.html
IndexTagLength of valueValue (First 100 chars)
0<!--@ItemPublisher:Global.PageId-->513111
1<!--@ItemPublisher:Global.PagingPosition-->11
2<!--@ItemPublisher:Global.ParagraphId-->513871
3<!--@ItemPublisher:Items.Any-->0
4<!--@ItemPublisher:Items.CanEdit-->0
5<!--@ItemPublisher:Items.Count-->10
6<!--@ItemPublisher:Items.Paging.CurrentPage-->11
7<!--@ItemPublisher:Items.Paging.NextPage-->1#
8<!--@ItemPublisher:Items.Paging.Pages11.EndsWithLastPage-->4True
9<!--@ItemPublisher:Items.Paging.Pages11.Size-->211
10<!--@ItemPublisher:Items.Paging.Pages11.StartsWithFirstPage-->4True
11<!--@ItemPublisher:Items.Paging.Pages3.EndsWithLastPage-->4True
12<!--@ItemPublisher:Items.Paging.Pages3.Size-->13
13<!--@ItemPublisher:Items.Paging.Pages3.StartsWithFirstPage-->4True
14<!--@ItemPublisher:Items.Paging.Pages5.EndsWithLastPage-->4True
15<!--@ItemPublisher:Items.Paging.Pages5.Size-->15
16<!--@ItemPublisher:Items.Paging.Pages5.StartsWithFirstPage-->4True
17<!--@ItemPublisher:Items.Paging.Pages7.EndsWithLastPage-->4True
18<!--@ItemPublisher:Items.Paging.Pages7.Size-->17
19<!--@ItemPublisher:Items.Paging.Pages7.StartsWithFirstPage-->4True
20<!--@ItemPublisher:Items.Paging.Pages9.EndsWithLastPage-->4True
21<!--@ItemPublisher:Items.Paging.Pages9.Size-->19
22<!--@ItemPublisher:Items.Paging.Pages9.StartsWithFirstPage-->4True
23<!--@ItemPublisher:Items.Paging.PrevPage-->1#
24<!--@ItemPublisher:Items.Paging.TotalPages-->11
25<!--@ItemPublisher:Items.TotalCount-->10
26<!--@ItemPublisher:ItemType.CanEdit-->0
27<!--@ItemPublisher:ItemType.Description-->0
28<!--@ItemPublisher:ItemType.Fields.Any-->4True
29<!--@ItemPublisher:ItemType.Name-->10Background
30<!--@ItemPublisher:ItemType.SystemName-->10Background
31<!--@LoopStart(ItemPublisher:ItemType.Fields)--> <!--@LoopEnd(ItemPublisher:ItemType.Fields)-->2
32<!--@LoopStart(ItemPublisher:Items.List)--> <!--@LoopEnd(ItemPublisher:Items.List)-->2
33<!--@LoopStart(ItemPublisher:Items.Paging.Pages)--> <!--@LoopEnd(ItemPublisher:Items.Paging.Pages)-->0
34<!--@LoopStart(ItemPublisher:Items.Paging.Pages3)--> <!--@LoopEnd(ItemPublisher:Items.Paging.Pages3)-->0
35<!--@LoopStart(ItemPublisher:Items.Paging.Pages5)--> <!--@LoopEnd(ItemPublisher:Items.Paging.Pages5)-->1
36<!--@LoopStart(ItemPublisher:Items.Paging.Pages7)--> <!--@LoopEnd(ItemPublisher:Items.Paging.Pages7)-->0
37<!--@LoopStart(ItemPublisher:Items.Paging.Pages9)--> <!--@LoopEnd(ItemPublisher:Items.Paging.Pages9)-->0
38<!--@LoopStart(ItemPublisher:Items.Paging.Pages11)--> <!--@LoopEnd(ItemPublisher:Items.Paging.Pages11)-->0
IndexTagLength of valueValue (First 100 chars)
0<!--@Global:Server.Date-->1006/12/2020
1<!--@Global:Server.Date.Day-->16
2<!--@Global:Server.Date.Hour-->12
3<!--@Global:Server.Date.Minute-->15
4<!--@Global:Server.Date.Month-->212
5<!--@Global:Server.Date.Second-->250
6<!--@Global:Server.Date.Weekday-->17
7<!--@Global:Server.Date.WeekOfYear-->249
8<!--@Global:Server.Date.LongDayName-->6Sunday
9<!--@Global:Server.Date.ShortDayName-->3Sun
10<!--@Global:Server.Date.LongMonthName-->8December
11<!--@Global:Server.Date.ShortMonthName-->3Dec
12<!--@Global:Server.Date.Year-->42020
13<!--@Global:Server.Date.DayOfYear-->3341
14<!--@Global:Server.Date.Quarter-->14
15<!--@Global:Server.Date.GeneralDate-->1906/12/2020 02:05:50
16<!--@Global:Server.Date.LongDate-->1606 December 2020
17<!--@Global:Server.Date.LongTime-->802:05:50
18<!--@Global:Server.Date.MediumDate-->1606 December 2020
19<!--@Global:Server.Date.ShortDate-->1006/12/2020
20<!--@Global:Server.Date.ShortTime-->502:05
21<!--@Global:Server.Date.RFC1123-->29Sun, 06 Dec 2020 01:05:50 GMT
22<!--@Global:Server.Date.Sortable-->192020-12-06T02:05:50
23<!--@Global:Pageview.Url-->34/customer-service/customer-service
24<!--@Global:Pageview.LayoutTemplate-->16fullwidth.cshtml
25<!--@Global:Pageview.Url.Raw-->22/Default.aspx?ID=13111
26<!--@Global:Page.ID-->513111
27<!--@Global:Page.IsProtected-->0
28<!--@Global:Page.Name-->17Customer Service
29<!--@Global:Page.NavigationTag-->0
30<!--@Global:Area.ID-->11
31<!--@Global:Area.Name-->14UK - Ecommerce
32<!--@Global:Area.Primarydomain-->19www.mouldshop.co.uk
33<!--@Global:Area.Lang-->2en
34<!--@Global:Area.LongLang-->5en-GB
35<!--@Global:Area.Culture.DisplayName-->24English (United Kingdom)
36<!--@Global:Area.Culture.DisplayCountryName-->14United Kingdom
37<!--@Global:Area.Culture.NativeName-->24English (United Kingdom)
38<!--@Global:Area.Culture.NativeCountryName-->14United Kingdom
39<!--@Global:Area.Culture.Name-->5en-GB
40<!--@Global:Area.Culture.CountryCode-->2GB
41<!--@Global:Page.Top.Name-->16Customer Service
42<!--@Global:Page.Top.ID-->49061
43<!--@Global:Extranet.UserID-->10
44<!--@Global:Extranet.UserName-->0
45<!--@Global:Extranet.ImpersonationMode-->4Full
46<!--@Global:CookieOptInLevel-->10Functional
47<!--@Global:Request.UserAgent-->40CCBot/2.0 (https://commoncrawl.org/faq/)
48<!--@Global:Request.Url-->49https://www.mouldshop.co.uk/Default.aspx?ID=13111
49<!--@Global:Request.AbsoluteUri-->49https://www.mouldshop.co.uk/Default.aspx?ID=13111
50<!--@Global:Request.Host-->19www.mouldshop.co.uk
51<!--@Global:Request.OriginalString-->53https://www.mouldshop.co.uk:443/Default.aspx?ID=13111
52<!--@Global:Request.PathAndQuery-->22/Default.aspx?ID=13111
53<!--@Global:Request.Port-->3443
54<!--@Global:Request.Query-->9?ID=13111
55<!--@Global:Request.Scheme-->5https
56<!--@Global:Request.IsSecureConnection-->4True
57<!--@Global:Device.IsMobile-->0
58<!--@Global:Device.IsTablet-->0
59<!--@Global:Device.IsDesktop-->4True
60<!--@Global:Device.IsBot-->0
61<!--@Global:Device.IsAndroid-->0
62<!--@Global:Device.IsIOS-->0
63<!--@Global:Device.IsWindows-->0
64<!--@Global:Device.IsOther-->4True
65<!--@Global:Device.DetectionDisabled-->0
66<!--@Global:Device.IsIPhone-->0
67<!--@Global:Device.IsAndroidPhone-->0
68<!--@Global:Device.IsWindowsPhone-->0
69<!--@Global:Device.IsIPad-->0
70<!--@Global:Device.IsAndroidTablet-->0
71<!--@Global:Device.IsWindowsTablet-->0
72<!--@Global:eCommerce.Currency-->3GBP
73<!--@Global:eCommerce.Currency.Code-->3GBP
74<!--@Global:eCommerce.Currency.IsDefault-->5False
75<!--@Global:eCommerce.Currency.IsCurrent-->4True
76<!--@Global:eCommerce.Currency.Name-->3GBP
77<!--@Global:eCommerce.Currency.PayGatewayCode-->3826
78<!--@Global:eCommerce.Currency.Symbol-->1£
79<!--@Global:eCommerce.Currency.SymbolPlace-->10
80<!--@Global:eCommerce.Currency.Rate-->510000
81<!--@Global:eCommerce.Currency.IntegerSeparator-->1,
82<!--@Global:eCommerce.Currency.DecimalSeparator-->1.
83<!--@Global:eCommerce.CurrencyName-->3GBP
84<!--@Global:eCommerce.CurrencyRate-->510000
85<!--@Global:eCommerce.CurrencyCode-->3GBP
86<!--@Global:eCommerce.ReverseChargeForVatToken-->328e037eadf8243aa63c603e27b91d51ce
87<!--@Global:eCommerce.CartPageID-->48477
88<!--@Global:eCommerce:Cart.CartIsPresent-->5false
89<!--@Global:OMC.Visitor.ID-->24mvzyk3rm55d0tfki5pfpnbv2
90<!--@Global:OMC.Visitor.LastVisit-->1006/12/2020
91<!--@Global:OMC.Visitor.LastVisit.Day-->16
92<!--@Global:OMC.Visitor.LastVisit.Hour-->12
93<!--@Global:OMC.Visitor.LastVisit.Minute-->15
94<!--@Global:OMC.Visitor.LastVisit.Month-->212
95<!--@Global:OMC.Visitor.LastVisit.Second-->250
96<!--@Global:OMC.Visitor.LastVisit.Weekday-->17
97<!--@Global:OMC.Visitor.LastVisit.WeekOfYear-->249
98<!--@Global:OMC.Visitor.LastVisit.LongDayName-->6Sunday
99<!--@Global:OMC.Visitor.LastVisit.ShortDayName-->3Sun
100<!--@Global:OMC.Visitor.LastVisit.LongMonthName-->8December
101<!--@Global:OMC.Visitor.LastVisit.ShortMonthName-->3Dec
102<!--@Global:OMC.Visitor.LastVisit.Year-->42020
103<!--@Global:OMC.Visitor.LastVisit.DayOfYear-->3341
104<!--@Global:OMC.Visitor.LastVisit.Quarter-->14
105<!--@Global:OMC.Visitor.LastVisit.GeneralDate-->1906/12/2020 02:05:50
106<!--@Global:OMC.Visitor.LastVisit.LongDate-->1606 December 2020
107<!--@Global:OMC.Visitor.LastVisit.LongTime-->802:05:50
108<!--@Global:OMC.Visitor.LastVisit.MediumDate-->1606 December 2020
109<!--@Global:OMC.Visitor.LastVisit.ShortDate-->1006/12/2020
110<!--@Global:OMC.Visitor.LastVisit.ShortTime-->502:05
111<!--@Global:OMC.Visitor.LastVisit.RFC1123-->29Sun, 06 Dec 2020 01:05:50 GMT
112<!--@Global:OMC.Visitor.LastVisit.Sortable-->192020-12-06T02:05:50
113<!--@Global:OMC.Visitor.IsReturning-->0
114<!--@Global:OMC.Visitor.Profile.000000000000.ID-->18Not Profiled Users
115<!--@Global:OMC.Visitor.Profile.000000000000.Reference-->12000000000000
116<!--@Global:OMC.Visitor.Profile.000000000000.Name-->18Not Profiled Users
117<!--@Global:OMC.Visitor.Profile.000000000000.Points-->10
118<!--@Global:OMC.Visitor.Profile.QFgmA3CVPD91.ID-->23Mountain Bikes visitors
119<!--@Global:OMC.Visitor.Profile.QFgmA3CVPD91.Reference-->12QFgmA3CVPD91
120<!--@Global:OMC.Visitor.Profile.QFgmA3CVPD91.Name-->23Mountain Bikes visitors
121<!--@Global:OMC.Visitor.Profile.QFgmA3CVPD91.Points-->10
122<!--@Global:OMC.Visitor.Profile.qKCER5WYSk5g.ID-->19Road Bikes visitors
123<!--@Global:OMC.Visitor.Profile.qKCER5WYSk5g.Reference-->12qKCER5WYSk5g
124<!--@Global:OMC.Visitor.Profile.qKCER5WYSk5g.Name-->19Road Bikes visitors
125<!--@Global:OMC.Visitor.Profile.qKCER5WYSk5g.Points-->10
126<!--@Global:OMC.Visitor.HasProfiles-->4True
127<!--@Global:OMC.Experiment.Variation.Original-->4True
IndexTagLength of valueValue (First 100 chars)
0<!--@Server:Request.id-->513111